FAQs / Help
How do I use my online tickets?
Bring proof of ID, but we will have a record of your booking
Do you issue refunds?
No
What happens when I buy a ticket online?
You’ll get an email with a reference
I don’t have a printer, how do I bring proof of my booking?
Bring ID or mobile phone with email
How can I get in contact with you?
Check website – 01604 603407
Are toilet facilities open?
Yes
Is the Restaurant open?
The Dining Room restaurant is open most of the time, but availability will need to be checked ahead of booking your visit.
May I bring a dog?
Only guidedogs accepted
Do I need to wear a mask?
We’re following national guidelines in operation at the time of the visit
Our payments are processed using : Stripe (Checkout)
